Returns & Exchanges
We want you in a hat you actually wear. If something isn't right, tell us — we'd rather fix it than have a hat sitting in your closet.
The short version
Email us at info@cappinshop.com within 7 days of delivery with your order number and what's wrong. We handle returns individually rather than with a blanket policy, and we'll work it out with you from there.
Condition
To be eligible for a return or exchange, the hat must be:
- Unworn — not worn outside, no makeup, hair product, or scent transfer
- In original condition — no alterations, no damage, tags attached if it came with them
- In its original packaging
Because our hats sit directly against your hair and skin, we can't resell one that's been worn. We inspect every return, and we're reasonable about it — trying a hat on in front of a mirror is not "worn."
If we got it wrong
Damaged, defective, or not what you ordered? That's on us, always. Email us a photo within 7 days of delivery and we'll replace it or refund you in full, including shipping. You won't pay to send it back.
If it's not the right hat for you
Wrong fit, changed your mind, didn't look how you expected — email us within 7 days and we'll review it case by case. We approve most of these. Return shipping is on you in that situation, and once we receive the hat and confirm its condition we'll issue a refund or exchange.
How to start a return
- Email info@cappinshop.com within 7 days of delivery
- Include your order number and a photo of the hat
- Tell us what happened and whether you'd prefer a refund or an exchange
- We'll reply within 2 business days with next steps and a return address
Please don't ship anything back before you hear from us — we can't process returns we weren't expecting.
Refunds
Once we receive and inspect the hat, approved refunds go back to your original payment method within 5–10 business days. Depending on your bank it can take a few extra days to appear. Original shipping charges aren't refunded unless the return is our error.
A few specifics
- Sale and discounted items are eligible under the same terms.
- Gift cards are non-refundable.
- International orders follow the same 7-day window. Return shipping and any customs charges are the customer's responsibility unless the item is defective.
- Lost or stolen packages — contact us and we'll help you open a claim with the carrier.
Still not sure?
Email us before you buy. Sizing, fit over braids or locs, whether a colorway looks the same in person — we'd rather answer that up front than process a return later. info@cappinshop.com
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