Shipping policy
Processing time
We process and ship orders within 48 hours of purchase, excluding weekends and US holidays. Orders placed Friday through Sunday ship the following Monday or Tuesday. During launches and holiday periods, processing can take a little longer — if it does, we'll say so on the site.
You'll get a confirmation email when you order and a second email with tracking as soon as your hat is on its way.
Rates and delivery
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard (US) | $8.00 | 3–7 business days after shipping |
| Express (US) | $15.00 | 1–3 business days after shipping |
| Two or more hats (US) | Free | Standard timeframe |
| International | Calculated at checkout | Varies by destination |
Delivery estimates are provided by the carrier and are estimates, not guarantees.
Once your order ships
Once a package leaves our hands, it's in the carrier's control and out of ours. We're not responsible for carrier delays, misrouting, weather, or service disruptions.
If your tracking hasn't updated or your package is late:
- Check your tracking number first — it's in your shipping confirmation email.
- Contact the carrier directly with that tracking number. They have visibility into the package that we don't, and they're the only ones who can act on it. USPS: 1-800-275-8777. UPS: 1-800-742-5877. DHL: 1-800-225-5345.
- Then email us at info@cappinshop.com if you're still stuck. We'll help you open a claim, but the claim goes through the carrier.
Lost, stolen, or damaged in transit
If tracking shows delivered but you don't have the package, check with your household and neighbors and look around the property first — carriers frequently leave parcels in unexpected places. If it's genuinely gone, email us within 7 days of the delivery scan and we'll help you file a carrier claim.
We can't guarantee a free replacement or refund for packages the carrier marks as delivered. We'll always try to make it right, but the outcome depends on the carrier's claim decision.
If your hat arrives damaged, email us a photo within 7 days and we'll replace it. That one's on us, not the carrier's claim process.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We ship to the address you give us. Orders returned to us because of an incorrect or incomplete address can be reshipped once you cover the return shipping cost, and we can't refund the original shipping charge.
If you catch a mistake, email info@cappinshop.com immediately. If we haven't shipped yet, we can usually fix it.
International orders
We ship to a number of countries outside the US. International rates are calculated at checkout by the carrier.
Duties, taxes, and customs fees are the customer's responsibility and are not included in what you pay us. These are charged by your country's customs authority, not by us, and we have no ability to predict or waive them. Packages refused at customs or abandoned are not refunded.
International delivery times vary widely and customs holds are outside our control.
Questions
info@cappinshop.com — include your order number and we'll reply within 2 business days.